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Privacy Policy

At Care Of Excellent, we are dedicated to safeguarding your privacy and maintaining the security of your personal information in compliance with Application-to-Person (A2P) messaging regulations and standards. This Privacy Policy explains how we collect, use, and protect your data when you engage with our A2P messaging services.

1. Information We Collect

  • Personal Information: When you utilize our A2P messaging services, we may collect personal details such as your name, phone number, and other necessary contact information to facilitate message delivery.

  • Consent Data: We collect and store explicit consent obtained from recipients before sending A2P messages, including documented opt-in preferences.

2. How We Use Your Information

We utilize the information we collect for the following purposes:

  • Message Delivery: Ensuring A2P messages are sent under the registered and verified brand name, adhering to regulatory requirements.

  • Compliance Monitoring: Regular monitoring of A2P messaging activities to ensure compliance with regulatory standards and internal policies.

3. Data Sharing and Disclosure

We may share your personal information in the following circumstances:

  • Service Providers: Engaging third-party service providers to assist with A2P message delivery, sharing necessary information for the provision of these services.

  • Legal Compliance: Disclosing information to comply with applicable laws, regulations, or legal processes, or responding to lawful requests from government authorities.

4. Data Privacy and Security

We implement measures to protect the security and privacy of your personal information, including:

  • Deploying technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or destruction of data.

  • Adhering to data protection laws and regulations, as well as our organization's data privacy policy, to safeguard your personal data.

5. Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. Please reach out to us if you wish to exercise these rights.

6. Compliance with A2P Messaging Policy

Our A2P messaging services comply with all relevant regulations and standards, including:

  • Fulfilling registration and brand verification requirements.

  • Ensuring compliance with message content regulations, such as accuracy, legality, and non-misleading content.

  • Obtaining explicit consent and providing opt-out mechanisms for recipients.

  • Protecting the privacy and security of personal data collected during the opt-in process.

7. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a prominent notice on our website or by sending you a direct communication.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us here.

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